When should I expect my order to arrive?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12-20 business days for delivery. Although delays can occur occasionally, almost all of our orders are delivered within that time frame.
We offer free tracked shipping on all orders.
Once you place an order, you will be provided with a tracking number within 3-5 days which can be entered on the Track Your Order page.
Please note that occasionally your items may arrive separately and not in a single package.
Will I be charged with import fees?
In most cases our items fall well below the item value threshold for import charges to apply. Our items ship directly from China, so be sure to check online if import charges apply on goods entering your country. From our research most countries we ship to do not charge import fees on our items.
We can confirm that there are no import fees on items shipped to the USA (Items valued at under $800 are not subject to import fees).
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order.
We're very reasonable when it comes to returns. Please provide your order number as well as the reason for your return. All we request is that the returned items are unused, in the same condition in which they were sent to you, and in their original packaging.